We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form. If you describe a plumbing problem, we may note those details to help our technicians.
We also collect information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. We use cookies and similar tools to gather this data.
We use your contact details to schedule service, send a technician to your home or business, and follow up on the work we did. If you call about a burst pipe or a backed-up drain, we use your address to get there fast.
We use website data to improve our site, understand which services people need most, and make it easier for you to reach us. We may also use your information to send service updates or answer your questions.
Our website uses cookies to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device. They help us see how visitors move through our pages.
You can turn off cookies in your browser settings. If you do, some parts of our site may not work as well. We do not use cookies to collect sensitive information like your payment details.
We use third-party analytics tools, like Google Analytics, to track website traffic and see how people find us. These tools collect anonymous data such as page views, session length, and general location.
We may also use third-party scheduling or communication tools to manage service requests. These providers only access the information needed to perform their job, and they must protect it.
We do not sell your personal information. We share it only when needed to run our business. That includes sharing your address and service details with our plumbers so they can help you.
We may share information with trusted vendors who help us with scheduling, payment processing, or website analytics. We may also disclose information if the law requires it, or to protect the safety and rights of our team and customers.
We keep your information as long as needed to provide plumbing services, maintain business records, and meet legal requirements. That may include keeping service history for warranty and follow-up purposes.
When we no longer need your data, we delete it or make it anonymous. We do not keep personal information longer than necessary.
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access for employees, and safe disposal of records.
No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us.
You have the right to ask what personal information we hold about you. You can also request that we correct or delete it, as long as we are not required to keep it by law.
To make a request, contact us using the phone number or email below. We will respond within a reasonable time. We may need to verify your identity before we act.
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this policy periodically. Your continued use of our website or services after changes means you accept the updated policy.
If you have questions about this privacy policy or how we handle your information, please reach out. We are happy to help.
You can call us at +1 (866) 605-0268 or email us at info@pipedreamplumbing.com. You can also write to us at our Baton Rouge office. Our team is ready to assist you.